Terms of service

Terms of Service

Effective Date: 01.01.2026

These Terms of Service govern your use of the ADRO website and the purchase of products from ADRO Limited (“we”, “our”, “us”). By accessing this site or placing an order, you agree to these terms.

1. Professional Use Only

All products sold by ADRO Limited are intended strictly for professional use by trained and qualified healthcare practitioners and/or aestheticians.

By purchasing from this website, you confirm that:

  • You are appropriately trained and qualified to use injectable and clinical preparation products

  • You understand correct storage, handling, and administration procedures

  • You accept full responsibility for the professional use of these products

2. Product Information

Product descriptions and information provided on this website are for informational purposes only and do not constitute medical advice. Products must always be used in accordance with professional training, manufacturer guidance, and applicable regulations.

3. Orders & Payment

All prices are displayed in GBP unless otherwise stated. Payment must be completed in full at the time of purchase.

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear to breach these Terms of Service.

4. Shipping & Delivery

Delivery times are estimates only and may vary. Risk of loss passes to the customer upon delivery. It is the customer’s responsibility to ensure appropriate storage upon receipt.

5. Returns & Refunds

Due to the sterile and medical nature of our products, we do not accept returns on opened, used, or unsealed items.

If an item arrives damaged or faulty, you must notify us within 48 hours of delivery with photographic evidence.

6. Limitation of Liability

ADRO Limited shall not be liable for:

  • Improper use of products

  • Use outside professional scope or training

  • Incorrect storage or handling

  • Indirect or consequential damages

Our liability is limited to the value of the product purchased.

7. Intellectual Property

All content on this website, including text, images, branding, and logos, is the property of ADRO Limited and may not be copied or used without permission.

8. Governing Law

These Terms of Service are governed by the laws of England and Wales.